Shipping Policy

Frost Buddy| Drinkware Like NoOne Else |Faith, Family, Community is dedicated to processing and shipping your orders promptly to ensure a smooth delivery experience.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Please note that processing may take longer during holiday seasons or promotional sales events.

Shipping Duration and Costs

After your order leaves our facility, delivery within the United States generally requires 7-12 business days. Shipping fees are calculated based on your cart contents and will be clearly shown during checkout before payment.

Tracking Your Order

Once your shipment is dispatched, you will receive tracking information. We advise allowing reasonable time for the carrier’s tracking system to update details.

Order Cancellation

You may cancel your order within 12 hours of placing it. To request a cancellation, please contact us promptly at lenaegotu@gmail.com. Cancellations after this period may not be possible due to order processing.

Returns and Refunds

You can initiate a return within 14 calendar days from the date you receive your order.

• Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect upon delivery.
• Refunds are issued within 5-10 business days after we receive and inspect the returned product.

Additional Delivery Information

Delivery times may vary depending on destination, customs processing, and local postal or carrier services. Occasional delays can occur due to factors beyond our control, such as extreme weather, carrier congestion, or public holidays.

Customer Support

If you have any questions regarding your shipment or this shipping policy, please contact Frost Buddy customer service via email at lenaegotu@gmail.com. We are here to help you.